To all our loyal customers

Our latest guidelines suggest we reopen so long as we have a sound and thorough Covid risk assessment in place and we, as autonomous practitioners, have sound clinical reasoning behind our choice to treat your symptoms. A large part of this is the Physiotherapist gaining informed consent from the patient. This is very important and we will be going through consent gaining in the initial triage call. It is still policy within our profession to operate a ‘virtual triage first’ approach. This is where the Physiotherapist will speak to the patient over the phone (possibly with video) to start the clinical reasoning behind whether the problem requires a face to face session instead of being managed remotely. It might be that the patient is not satisfied with virtual treatment and would rather see us face to face in clinic. At this point we will guide you through the process of gaining your informed consent – short questionnaire. Then we can book an appointment in! Phew!

We’re operating a phased return so, for now, the clinic will be open Mondays 9-2:30 and Thursdays 9-4. We intend to gradually increase our hours in line with demand.

New policies:

No patient crossover
Patient to arrive no earlier than 5 minutes before appointment and to wait outside as the door will be locked. We ask that you do not use the door handle and wait for your Physiotherapist to welcome you in.
There will only be one Physiotherapist in clinic at a time.
Patient temperature taken on arrival with temperature fun (physiotherapist temperature checked at beginning of day)
Physiotherapists are required to wear apron and gloves (new for each appointment) and and a Type 2r facemask (can be used for the day)
Patients are required to wear a face covering. If you don’t have one we will supply it for a £2 charge.

Hand wash and sanitise on entry and exit.
Reception surfaces/door handles/card machine/treatment couch ALL wiped down with anti-abc between patients.
Patients to bring minimal belongings in with them. Ideally just keys of possible.

*** a note for Insurance patients. Most insurance companies are still allowing Virtual Assessment and Treatment only, so we cannot see you under a claim just yet. But you’re welcome to book in as a private paying patient instead if you’d like to be seen at this time. Hopefully the insurance companies will catch up and lift their restrictions very soon.

**** and a note for our Sports Massage clients, we’re hoping Kerry can start back in line with the Hairdressers and Beauticians from the 4th July.
* those wanting more information on when classes will resume, please contact your teacher directly

Stay Safe,

Team iQ